Please make sure that notifications are enabled in Elevate’s settings and your device’s settings:
Elevate Settings
- Tap on Profile
- Tap on Settings
- Tap on Push Notifications
- Make sure all notifications you want to enable are toggled on
Device Settings
- Tap on the Setting app for your device
- Tap on Notifications
- Make sure that Elevate notifications are enabled
These notification articles from Apple or Google Play might also be helpful.