How do I uninstall and reinstall the app? On your Home screen, tap and hold on the Elevate icon until you see a list of options. Find the option that says Uninstall or Remove and tap it. Uninstall the app completely from your device. (You will not lose progress.) Go to the Apple Store or the Google Play Store and reinstall Elevate. Open Elevate and tap on the text that says, "Already a member? Sign In." Signing in with your existing account will restore your purchase and progress.