Elevate should register your daily streak as soon as you complete a Daily Workout or Crossword Puzzle.
Here are a few things that may help if your streak is still not calculating correctly:
- Is it possible that you were offline when you completed your daily workout? A weak Wi-Fi connection or cell signal can sometimes cause this.
- If you’re using a VPN or Bluetooth connection, please disconnect, restart the app, and try again. These connections can sometimes stop a completed workout from registering.
- If you fail one of the games in your daily workout, the workout will not be completed, and the streak will not count. To fix this, simply tap on the incomplete game to play it again until you pass it. Then, your workout will be completed, and your streak will count for that day.
- Elevate resets at midnight every day, so please complete a daily workout before 12:00 am, with your device set to the current time zone, and the games will be counted for that day. If you begin your daily workout before midnight and end it after midnight, your streak will count for the next day.
- Have you recently traveled or changed time zones on your device? This can sometimes interfere with your streak.
If you simply missed a day, Elevate offers streak freezes to help protect your streak!
If you've experienced an issue with your streak and need further assistance, please contact us. Our team will be happy to help!