We're sorry to hear that you're having trouble accessing your purchase!
This can occur if multiple accounts have been created under the same Apple or Google Play Store ID. In these instances the subscription may be linked to an older account.
Please contact us and provide an outline of the issue you're experiencing, along with any other email addresses you may have used to create an account in the past. Please also forward us a copy of the receipt, which would have been emailed to you from Apple or Google after the purchase was made. This will help us to further investigate the issue.