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  1. Elevate
  2. Subscriptions & Billing
  3. Billing Questions

Articles in this section

  • How do I know if I’m on the free version or the paid version?
  • How do I turn off auto-renewal?
  • How do I cancel an iOS trial or subscription via the Apple Store?
  • How do I cancel an Android trial or subscription via the Google Play Store?
  • Why did my subscription renew 1 day early?
  • Does Elevate offer refunds?
  • How do I request a refund through the Apple App Store?
  • How do I request a refund through the Google Play Store?
  • I am having trouble completing my purchase.
  • Why am I getting an error when I try to use my Google Play balance or gift card to subscribe to Elevate?
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How do I update my payment method?

You can update your payment information through your Apple account or your Google Play account.

If your subscription is through Stripe, or the web, please contact us to cancel your subscription, and our support team will be happy to assist you.

Related articles

  • How are subscriptions billed?
  • How do I turn off auto-renewal?
  • How do I delete my account?
  • Do you have phone support?
  • How do I cancel an Android trial or subscription via the Google Play Store?