Contact Apple by phone or chat. Please do not submit your request via their automated email system.
You can contact Apple support from here. Then follow the steps below:
- Tap on Billings & Subscriptions
- Tap on Request a Refund
- Tap on Continue
- Tap on Get Started
- Complete the form and choose the Elevate purchase from the list
- Tap on Submit
For international contact information, go to this website.