At this time we do not offer phone support. But we do offer fast and friendly email support that’s accessible to everyone 7 days per week, and we aim to respond to every email within 24 hours - though we usually respond much quicker than that! Every message sent to us is read and handled by a real support agent. And the email-based ticketing system we use allows us to retain a complete record of all communications regarding your account.
Unlike phone support, we can fully investigate your request before responding and aim to provide a solution in our first response. We currently achieve this with 85% of all questions answered. We are committed to our customers, and we sincerely believe that the best way to provide you with world-class service is through email support.